Customer first
Start from jobs, pains and gains instead of features.
Describe the customer profile on the right and your value map on the left. Link each pain reliever and gain creator to the pain or gain it addresses, and the canvas shows how well your product fits what customers care about most.
Runs entirely in your browser. Nothing is uploaded to any server.
Start from jobs, pains and gains instead of features.
See important pains your product ignores.
Spot features that address nothing customers care about.
Fill in the customer profile first, ideally from interviews. Rank pains and gains by how much they matter to the customer, not to you.
Then design the value map. Each pain reliever should name the specific pain it eases, and each gain creator the gain it produces. Unlinked relievers and creators are a sign of features looking for a problem.
Functional, social and emotional tasks.
Obstacles, risks and bad outcomes.
Required, expected and desired outcomes.
A tool from Strategyzer that zooms into two blocks of the Business Model Canvas: the customer segment (jobs, pains, gains) and the value proposition (products, pain relievers, gain creators). Fit is achieved when your value map addresses the jobs, pains and gains that matter most.
Each pain and gain is weighted by importance: high 3, medium 2, low 1. A pain or gain counts as addressed when at least one reliever or creator is linked to it. The score is the weighted share addressed.
Pains are bad outcomes, risks and obstacles related to the customer job. Gains are outcomes and benefits the customer wants, including ones that would delight them.
No. Great value propositions focus on the most important pains and gains and do them extremely well.
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